Frequently Asked Questions
Everything you need to know about your dark fashion essentials.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-21 business days depending on your location and customs processing.
What is your return policy for clothing and accessories?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, items like earrings, body jewelry, and hosiery are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for any customs fees, duties, or taxes incurred by their local government upon delivery.
How can I ensure I am ordering the right size?
Each product page includes a specific size chart. Since we carry multiple alternative brands, we recommend measuring yourself and comparing it to the specific brand's chart as sizing can vary between gothic and streetwear labels.
Are your products cruelty-free and vegan?
Many of our items, including our cosmetics and synthetic leather boots, are 100% vegan and cruelty-free. Look for the 'Vegan' badge in the product description for confirmation.
Can I track my package once it has been sent?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey to your crypt.